Policies

 
 
 

RETAINER POLICY - WEDDINGS:

To secure a date, a signed contract is required with a 20% retainer(deposit) due at the time of signing. The retainer is non-refundable and non-transferable unless given. Please be advised, dates and scheduled makeup times will only be reserved when a signed contract and retainer are received. Your retainer will be non-refundable for reasons including but not limited to; cancellation of wedding, date change, change in services, weather, sickness, etc.

 

APPOINTMENT POLICY:

For Non-Bridal Special Occasion appointments and services, due to our busy schedules and working by appointment only we require partial payment up front. To secure an appointment, you must pay for 20%of the appointment price when booking to hold your spot. Please be advised, dates and scheduled makeup appointments will only be reserved when the 20% payment is made. Your payment will be non-refundable if you cancel your appointment for any reason without a 6 month notice. Under special circumstances your payment will be refunded at the discretion of AX Art Makeup.

 

A trial run is suggested for all weddings. This is our chance to perfect your look and needs so you can go into your big day feeling at ease and confident. A trial run does NOT guarantee a booking. If you decide to try on your look before booking be aware that your date may be booked before or after we even do a trial. Once you have a trial run it is up to you to get in contact with us to secure your date. If you know for sure you love our work go ahead and book us and don’t lose out on your date. You must have a signed contract and retainer before your date is booked.

TRIAL RUN POLICY:

 

Contract will be signed by the person booking services for a particular session, and will specify the location, date, time, number of persons receiving makeup/hair services, and what time each person will have reserved. If services for more than one person are being booked, retainer must be paid at the time of contract signing to guarantee each reservation. Due to the possibility of schedule conflicts, additional services added after contract signing or changes made to the location, date, and time of event will be done at the sole discretion of AX Art Makeup. (AXA /Annie Truong & Xoey Vo). This contract is the only agreement between the person(s) booking / contracting the services of AXA. The contract with full policies will be emailed to the client and returned back to AXA with payment. This contract is void after 5 business days from the time it is emailed. If I do not receive your contract and payment within that time period then your date may be forfeited to another booking.

CONTRACT POLICY:

 

Payment is expected before and no later than 3 days before the wedding date payable by Cash/Paypal/Cheque or e-transfer to info@axartmakeup.com for the remaining balance. If the Client has an outstanding balance on the wedding day services will NOT be rendered. Special Circumstances are permitted with written consent and discretion of AX Art Makeup.

PAYMENT POLICY - WEDDINGS:

 

A late fee of $10 will be charged for every 15 mins of delay when a client is late for a scheduled appointment time, or if scheduled makeup time exceeds allotted times because of Client delays. This will be paid for in cash before the Artist or client leaves. This also includes anyone in your booked party. If the Client (or anyone in your party) is late on the event date that time is deducted from the appointment time. If the Artist is not finished at the end of the allotted time because of tardiness the Artist will have to start the next client. If the Artist has time at the end they will finish the person who was late. The Artist is not responsible for tardiness and unfinished makeup due to the Client being late. This late policy is the same for Trial Runs. This is Non-Negotiable.

LATE POLICY - WEDDINGS OR REGULAR APPOINTMENTS:

 

For all prom appointments a 20% non-refundable retainer is due at the time of booking. No appointments will be made until payment is received. Payments can be made over e-transfer to info@axartmakeup.com. This is Non-Negotiable.

PROM POLICY:

 

• Travel fee is separate and varies depending on Location. Travel Fee Begins at $15 for Metro Vancouver

• A hotel will be needed for locations more than 2 hours away where start times are 6:30am or earlier. The hotel fee will be discussed with the bride and AX Art Makeup and added to the contract.

•Early start fee from 5:00 AM or earlier will be charged at $25/ artist

TRAVEL/HOTEL POLICY/

EARLY START FEE:

 

You may cancel your services at any time however; you will forfeit any and all retainers and/or payments made for weddings without a 6 month notice. For non-bridal bookings, you may cancel your services at any time however you will forfeit any and all retainers and/or payments made without a 6 month notice. In the event that an artist/stylist of AX Art Makeup is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made up to and including a full refund of retainers for services not provided. Full Cancellation policy in contract for bridal parties.

CANCELLATION POLICY:

 

**Full policies in detail will also be on all contracts for bridal / non-bridal clients.